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Privacy Policy

Last updated: 1 November 2026
 

Focus Fertility Preservation is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website or contact us.

 

1. What information we collect

 

We may collect personal information, including your:

 

  • Name;

  • Email address;

  • Phone number;

  • Information you choose to provide through an enquiry, contact or booking forms;

  • Health information such as your medical history, clinical notes, test results, reports, records from other healthcare providers, and information created during your enquiry and treatment;

  • Payment information such as Medicare details, private health fund details and payment information;

  • Information from other healthcare practitioners, such as referring practitioners, hospitals, pathology providers, and other healthcare professionals; and

  • Any other information you choose to provide.

 

We may also collect health information, which is considered sensitive information under Australian privacy law. This may include information relating to fertility preservation enquiries or treatment discussions.
 

We also collect technical information when you use our website, including:

 

  • IP address;

  • Device type, browser and operating system;

  • Pages visited and time spent on site; and

  • Referral source.

 

Depending on the circumstances, your device details, browser details, IP address, the pages you visit, how long you spend on pages, and information you enter into online forms can be personal, sensitive or health information.

 

2. How we collect information

 

We collect information when you:

 

  • Complete a form on our website;

  • Contact us by email or phone; and

  • Interact with our website through cookies and tracking technologies.

 

Where health information is collected, this will generally be done with your consent, unless otherwise permitted or required by law.

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3. Anonymity and pseudonymity

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You may browse our website anonymously. However, if you wish to make an enquiry or be contacted, you will need to provide identifying information so we can respond.

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4. How we use your information

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We may use your personal information to:

 

  • Respond to your enquiry and contact you about your request;

  • Provide information about our services;

  • Improve our website and user experience;

  • Monitor and improve marketing effectiveness; and

  • Meet legal, regulatory and clinical obligations.

 

We will only use health information for the purpose for which it was provided, where you have consented, or as otherwise permitted by law.

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We do not sell personal information.

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5. Marketing communications

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If you submit an enquiry, we may contact you in relation to that request. We will not send unrelated marketing communications without appropriate consent. You can opt out of communications at any time by contacting us using the details below.

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6. Analytics, advertising and tracking technologies

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Our website uses cookies.  Cookies are pieces of information sent from websites and stored in the computer hard drive designed to make using the website easier by storing information about your preferences and browsing habits on that website.  Cookies do not identify you personally. 

 

We use third party tools including:

  • Google Analytics 4

  • Google Ads

  • Meta advertising tools (Facebook and Instagram).

 

These platforms use cookies and similar technologies, such as tracking pixels. A tracking pixel is a piece of code placed on a website, in an email or on social media to collect information about a user’s activity, including the site pages they visit, time spent on each page, and what you click on.

 

These tools may collect information about your visit, such as pages and/or social media viewed, actions taken on the website and interactions with ads. This helps us understand website usage and improve our services and marketing.

 

Information collected may be processed on servers located outside Australia.

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7. How you can opt out of tracking and marketing

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You can manage cookies and tracking pixels through your browser settings, or through the privacy settings in third-party programs. If you do not wish to receive cookies, you can disable them or receive a warning when cookies are being used by altering the security settings of your website browser.  Please note that disabling cookies may impact on your ability to use parts of the website. Please note that third-party controls operate independently of our website.

 

You can control tracking and advertising in the following ways.

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Cookies and browser controls

You can disable or delete cookies via your browser settings. Blocking cookies may affect some website functionality.

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Google Analytics 4

You can opt out using the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout

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Google Ads

You can manage ad personalisation via your Google Ad Settings:

https://adssettings.google.com

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Meta (Facebook and Instagram)

You can manage ad preferences here:

https://www.facebook.com/adpreferences

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Do Not Track

Some browsers offer a Do Not Track setting. Not all third-party platforms consistently respond to these signals.

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8. Disclosure of information

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We may disclose personal information to:

 

  • Our staff and authorised contractors;

  • Service providers that support our website, forms, analytics, communications, advertising and marketing, and social media;

  • Professional advisers; and

  • Regulatory or legal authorities where required by law.

 

We take reasonable steps to ensure that any third parties handle information securely and in a manner consistent with Australian privacy requirements.

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9. Overseas disclosure

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Some service providers we use, including technology, cloud storage and analytics providers, may store or process data outside Australia. These overseas recipients may not be subject to Australian privacy laws. We take reasonable steps to ensure that overseas providers handle personal information appropriately.

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10. Storage, security and retention

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We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is restricted to authorised personnel.

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We retain personal information only for as long as necessary for its intended purpose or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

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11. Access and correction

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You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

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Requests can be made using the contact details below.

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12. Complaints

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If you believe your privacy has been breached, please contact us and provide details of your concern. We will investigate your concerns and respond within a reasonable timeframe, which is usually no more than 21 days.

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If you are not satisfied with our response, you may lodge a complaint with the regulator, which is the Office of the Australian Information Commissioner at:

https://www.oaic.gov.au

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13. Contact us

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For privacy enquiries, access requests or complaints, contact:

 

The Manager

Focus Fertility Preservation

Email:  focusadmin@corms.com.au

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