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Privacy Policy

Last updated: 12/10/2025
 

Focus Fertility Preservation is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website or contact us.
 

1. What information we collect
 

We may collect personal information, including:

  • Name

  • Email address

  • Phone number

  • Information you provide through enquiry, contact or booking forms

  • Any other information you choose to provide
     

Because we operate in the healthcare space, we may also collect health information, which is considered sensitive information under Australian privacy law. This may include information relating to fertility preservation enquiries or treatment discussions.
 

We also collect technical information when you use our website, including:

  • IP address

  • Device type, browser and operating system

  • Pages visited and time spent on site

  • Referral source
     

2. How we collect information
 

We collect information when you:

  • Complete a form on our website

  • Contact us by email or phone

  • Interact with our website through cookies and tracking technologies
     

Where health information is collected, this will generally be done with your consent, unless otherwise permitted or required by law.

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3. Anonymity and pseudonymity

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You may browse our website anonymously. However, if you wish to make an enquiry or be contacted, you will need to provide identifying information so we can respond.

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4. How we use your information

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We may use your personal information to:

  • Respond to your enquiry and contact you about your request

  • Provide information about our services

  • Improve our website and user experience

  • Monitor and improve marketing effectiveness

  • Meet legal, regulatory and clinical obligations
     

We will only use health information for the purpose for which it was provided, or as otherwise permitted by law.

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We do not sell personal information.

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5. Marketing communications

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If you submit an enquiry, we may contact you in relation to that request. We will not send unrelated marketing communications without appropriate consent. You can opt out of communications at any time by contacting us using the details below.

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6. Analytics, advertising and tracking technologies

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We use third party tools including:

  • Google Analytics 4

  • Google Ads

  • Meta advertising tools and pixels (Facebook and Instagram)
     

These tools may collect information about your visit, such as pages viewed, actions taken on the site and interactions with ads. This helps us understand website usage and improve our services and marketing.

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These platforms use cookies and similar technologies. Information collected may be processed on servers located outside Australia.

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7. How you can opt out of tracking and marketing

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You can control tracking and advertising in the following ways.

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Cookies and browser controls

You can disable or delete cookies via your browser settings. Blocking cookies may affect some website functionality.

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Google Analytics 4

You can opt out using the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

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Google Ads

You can manage ad personalisation via your Google Ad Settings:
https://adssettings.google.com

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Meta (Facebook and Instagram)

You can manage ad preferences here:
https://www.facebook.com/adpreferences

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Do Not Track

Some browsers offer a Do Not Track setting. Not all third-party platforms consistently respond to these signals.

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8. Disclosure of information

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We may disclose personal information to:

  • Our staff and authorised contractors

  • Service providers that support our website, forms, analytics and communications

  • Professional advisers

  • Regulatory or legal authorities where required by law
     

We take reasonable steps to ensure that any third parties handle information securely and in a manner consistent with Australian privacy requirements.

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9. Overseas disclosure

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Some service providers we use, including technology and analytics providers, may store or process data outside Australia. These overseas recipients may not be subject to Australian privacy laws. We take reasonable steps to ensure that overseas providers handle personal information appropriately.

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10. Storage, security and retention

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We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is restricted to authorised personnel.

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We retain personal information only for as long as necessary for its intended purpose or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

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11. Access and correction

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You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

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Requests can be made using the contact details below.

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12. Complaints

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If you believe your privacy has been breached, please contact us and provide details of your concern. We will investigate and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au

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13. Contact us

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For privacy enquiries, access requests or complaints, contact:
focusadmin@corms.com.au

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